Terms of Service

About these terms

These Terms of Service ("Terms") apply when you use the Septerix website at septerix.com and the Septerix service ("Septerix", "we", "us"). By using the website or the service, you agree to these Terms. If you don't agree, please don't use them.

You can contact us at hello@septerix.com.

Not an emergency service

Who can use Septerix

• You must be 18 or older.
• You must live in a country where Septerix is available, and be in that country during your visits.
• You must give accurate information about yourself and your health.

Septerix is not suitable if you need emergency, hospital, or residential care, or supervised withdrawal from alcohol or drugs. We may decide the service isn't right for you and help you find other care.

The service

Septerix provides psychiatric evaluation and follow-up care by video with licensed psychiatrists, supported by check-ins between visits. Your psychiatrist decides on your diagnosis and treatment using their own professional judgement.

Requesting a demo or signing up for updates does not make you a patient and does not create a doctor-patient relationship. That relationship starts when you complete your first evaluation.

AI features

Septerix uses AI to send check-ins, summarise changes, organise your medication history, flag worrying answers, and, only if you agree, draft visit notes. AI does not diagnose, prescribe, or give medical advice, and your psychiatrist reviews everything before it enters your record. AI output can contain mistakes. You can turn AI features off at any time without losing access to your psychiatrist. See How we use AI.

Prescriptions

Your psychiatrist may prescribe medication when they decide it's clinically appropriate. We can't guarantee any particular medication will be prescribed. Controlled medications, such as stimulants, are subject to national rules that may limit what can be prescribed by video. Take medication only as prescribed, and tell your psychiatrist about side effects and other medicines you take.

Your account

Keep your login details private and tell us straight away if you think someone else has accessed your account. You're responsible for activity on your account.

Fees and payment

• Prices are shown in euros on our website and when you book. Current prices are €190 for a 60-minute first evaluation and €95 for a 30-minute follow-up visit.
• Check-ins between visits are included at no extra charge.
• You pay per visit. We'll tell you the price and any cancellation terms before you book.
• Insurance and public health cover depend on your country. We'll share any options we know of, but you're responsible for checking your own cover.

If we change our prices, the change won't affect visits you've already booked.

Using the service responsibly

You agree not to:

• Use Septerix for anyone other than yourself, or give false information.
• Record visits without your psychiatrist's agreement.
• Try to get medication for anyone else, or for non-medical use.
• Harass, threaten, or abuse our staff or clinicians.
• Interfere with, copy, or try to access our systems without permission.

We may suspend or end access if you break these rules, and will help you find other care where needed.

Information on our website

Content on this website is general information, not medical advice. It doesn't replace an assessment by a doctor. Links to other websites are provided for convenience, and we aren't responsible for their content.

Intellectual property

The Septerix name, logo, website, and software belong to us or our licensors. You may use them only to use the service as intended.

Liability

We work to provide a reliable, safe service, but we can't promise it will always be available or free of errors, or that treatment will lead to a particular result.

To the extent the law allows, we aren't liable for indirect or consequential loss. Nothing in these Terms limits liability that can't be limited by law, including liability for death or personal injury caused by negligence, or your rights as a consumer.

Ending your use

You can stop using Septerix at any time. If you close your account, we'll keep your medical records for as long as the law requires. See our Privacy Policy.

Changes to these terms

We may update these Terms. If a change is significant, we'll tell you before it takes effect. The date at the top of this page shows when they were last updated.

Governing law

These Terms are governed by the laws of the country where Septerix is established. If you're a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can bring claims in your local courts.

Contact

Questions about these Terms: hello@septerix.com.